Resolved
The issue with Order Entry via FIX has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We will schedule a maintenance of the FIX trading service as follows:
Scheduled Time : 09:30 - 09:45 a.m. UTC Thursday, Jun 19, 2025.Duration: 15 minutesTrading via FIX will be unavailable during the window. Deposits, withdrawals and trading via REST remain unaffected.
During the system update, open orders placed via FIX will be cancelled. Clients connecting via FIX should reset their sessions and reconnect with a sequence number of 1 once the maintenance is complete.
Identified
The issue has been identified and we are working on a fix. We will keep you posted when this will be ready to be applied.
Investigating
We are currently investigating an issue affecting order entry via FIX affecting repetitive order cancellations on completed orders.
Our team is fully engaged in resolving the issue as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as they become available.
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