Degraded Performance - connectivity to FIX

Resolved·Degraded performance

The issue with Order Entry via FIX has been resolved.

Wed, Apr 23, 2025, 05:45 AM

(5 months ago)

Affected components

Apr 23, 2025, 02:57 AM

05:45 AM

Updates

Resolved

The issue with Order Entry via FIX has been resolved.

Wed, Apr 23, 2025, 05:45 AM

Monitoring

A fix has been implemented and we are monitoring the results. Clients connecting via FIX should reset their sessions and reconnect with a sequence number of 1.

Wed, Apr 23, 2025, 03:42 AM(2 hours earlier)

Identified

The issue has been identified and a fix will being implemented at 3:35 UTC. Clients will be disconnected at that time and will be able to reconnect at 3:40 UTC. Clients connecting via FIX should reset their sessions and reconnect with a sequence number of 1 after the fix has been implemented.

Wed, Apr 23, 2025, 03:24 AM(18 minutes earlier)

Investigating

We are currently investigating an issue with connectivity to FIX.

Our team is fully engaged in resolving the issue as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as they become available.

Wed, Apr 23, 2025, 02:57 AM(26 minutes earlier)

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