Degraded Performance - Order via FIX
Resolved·Degraded performance

This issue has been resolved. All systems are working as expected.

Mon, Dec 9, 2024, 04:50 PM
(9 months ago)
·
Affected components
Updates

Resolved

This issue has been resolved. All systems are working as expected.

Mon, Dec 9, 2024, 04:50 PM

Monitoring

Our FIX services have been restarted and we are monitoring the results.

We will provide an update once the issue is fully resolved

Mon, Dec 9, 2024, 10:06 AM(6 hours earlier)

Investigating

Our FIX services will be restarted in 15 minutes (10:00 UTC). During this time, all FIX sessions will be disconnected, and open orders via FIX will be canceled. The process will complete in 5 minutes (10:05 UTC). Thank you for your patience.

Mon, Dec 9, 2024, 09:46 AM(19 minutes earlier)

Investigating

We are observing intermittent failures publishing order acknowledgement messages(acks) via FIX. The issue is currently impacting ~1% of orders received.

Our team is investigating the issue on the highest priority. We apologize for any inconvenience caused and will provide updates as soon as they become available.

Mon, Dec 9, 2024, 08:42 AM(1 hour earlier)

Investigating

We are currently investigating an issue affecting order via FIX.

Our team is fully engaged in resolving the issue as quickly as possible. We apologize for any inconvenience caused and will provide updates as soon as they become available.

Mon, Dec 9, 2024, 07:12 AM(1 hour earlier)
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